The well-dressed woman strode into Walmart, flying high on the wings of alcohol and attitude. Her sense of entitlement knew no bounds; after all, the world was built to serve her every need, was it not?
She marches with intention to the sporting goods section and selects her weapon of choice – a brand new basketball conveniently placed in an accessible bin at the front of an aisle. Verging on giddy, the woman picks up a ball and gives it a few bounces. Her eyes shine with mirth and malice as she realizes the amount of power she now holds in her manicured hands.
She begins her adventure. Thwack. Thwack. Thwack. The tall, blonde woman looks around surreptitiously before continuing her game. No one is about. She is now alone in the hardware aisle; the well-groomed woman gives the bright orange and black striped ball another hefty bounce. THWACK!
“Excuse me, ma’am. I’m sorry but we can’t have customers bouncing the balls in the store.” A young-ish employee emerges from the crafts area to see what the commotion was all about; she is ultimately very surprised to find a grown woman, rather than the pesky teens she’d become accustomed to in these situations.
The woman speaks, slurring her words only slightly, “Yes, I know. I’m looking for someone to assist me. I need a combination lock.”
The employee considers the situation, deciding the best way to handle the woman’s evolving attitude was simply to help her find a lock so she could be on her way.
“I see. I’d be more than happy to help you. If you didn’t find any in the hardware aisles, you may have better luck in stationary, where we have our schools supplies.”
Without a word the woman turns, basketball still in hand, and begins walking toward the direction indicated by the employee. Along the way, she bounces the ball a few more times. The employee, ever vigilant, followed the customer at a distance. When the woman reemerged from the stationary aisle, having not found her desired item, she continued her bouncing tirade.
The employee, not far away, walks up to the woman and again asks if she needs help.
“Yea, there’s no locks here either. I just need a lock. The turny kind. And no one is helping me!”
“Ma’am, I am right here and happy to help. Give me a moment to check our system, and we can find the specific location of a combination lock for you.” The employee pulls out her device, hands shaking, and begins to search. All the while, the woman continues her ball-bouncing and verbal abuse.
“Ma’am, please. Your behavior is unbecoming. You are a grown woman. Please stop with the belligerent behavior, and I will be more than happy to help you. I am looking in the system right now for the lock you want. Please stop bouncing the ball and getting irate with me.”
“Hahaha. Whatever. I’ll keep bouncing it if I want to.”
“Okay, then. Ma’am, I’m sorry, but I’m going to have to ask you to leave our store. I have tried to help you as best I can and have received nothing but your anger and attitude in response. At this point, your aggressively bouncing this basketball and verbally accosting me, leads me to feel unsafe in your presence. You are disturbing other customers, as well. At this point, you and your actions are a liability to this store, so again, I must ask you to leave the premises.”
“I’m not going anywhere. I’ll stay here as long as I want. What can you do about it?”
“Very well, Ma’am. If this is how you’re going to be about it, I will have security escort you out.”
The employee leaves to locate security personnel and management. Once they are aware of the situation, the party scours the store to locate the disturbed woman only to find she had left just after the altercation with the employee. The door greeter informed everyone she’s been very intoxicated, thus explaining her ridiculous behavior.
“I guess she didn’t want to be seen being escorted out of Walmart. Someone would probably have put that on social media!” The employee, still shaking, tried to laugh it off.
If you’re not yet aware, my lack of posting is due to my new position as… you guessed it! A Walmart employee! This ‘story’ actually happened to me yesterday, and all I can say is… PLEASE be nice to retail workers!! Yes, customers are important, but so are we. We’re all human being with feelings and emotions, and no one deserves to be treated in such a way. Granted, this is by far not the worst I’ve/we’ve dealt with, but is a shining example of the audacity some people have, to think they can act in any way they like and still be treated as though it’s perfectly fine to disturb others and verbally abuse the one person trying to actually help. End rant.
Do you have a nightmare customer story? Let me know in the comments!